I have a family friend in this facility. I’ve heard a lot of chatter about this place & wanted to say my peace. So far, my friend has been taken good care of. Therapy are all really nice. I just wish she could do therapy a little bit longer. She said Activities are OK. Nursing staff is pretty hit & miss. I hear a lot of chatter of their short-staffed so they do have to use agency quite often. It’s unfortunate because the CNA & the nurses don’t really get to know their patients . But I also understand this is a lot of nursing facilities in today’s day. The food actually isn’t that bad for being nursing home food. She did say if she doesn’t like the meal of the day they have so many different options that there’s always something that she likes. I actually received a guest tray at lunch today and I must agree, it was very delicious .Overall I’m actually impressed by the care she receives here!

If you’re considering Coal Creek for recovery after a broken hip, allow me to give you a quick look at their playbook so you can decide whether it’s the right place for you. Step 1: Break your hip. Perfect. Get surgery the next day. Step 2: Arrive at Coal Creek. You’ll arrive 6 days after surgery, ready to start the hard work of getting your independence back. Step 3: Wait. And wait. My grandmother, was admitted to Coal Creek on July 29 after hip surgery on July 23. Her first documented formal physical therapy session—and her first documented walk after surgery—was August 11. That’s 13 days after admission. When the family questioned why she wasn’t on the therapy schedule, we were eventually told she should have been. The Director, Kurt, even scheduled a follow-up after discovering she had not been placed on the PT schedule as she should have been upon admission. So, if you’re counting on those critical early days of rehabilitation after a major surgery, Coal Creek’s strategy appears to be: maybe we’ll get around to it. Step 4: Once therapy finally starts, prepare for the Coal Creek version of “rehabilitation.” Grandma did begin PT and OT and did make some progress. But transfers, walking, toileting and other activities still require assistance or supervision. This is someone recovering from hip surgery who was trying to regain enough strength and independence to safely go home. Unfortunately, our family repeatedly observed delayed assistance with toileting—sometimes 10–30 minutes—along with very infrequent showers and prolonged periods sitting without being repositioned. But hey, at least the family gets plenty of quality time together! In fact, if your goal is to have your loved one cared for so well that you barely see a staff member, Coal Creek has you covered. Your family can visit, sit with them, help them, bring them meals, and wonder aloud where everyone working there went. Step 5: Speaking of meals – Looking to lose a few pounds during your recovery? Excellent news. You may have just found your new diet plan. I’ll leave the cuisine review at that. Step 6: Finally, when your family thinks there’s still work to be done before a safe discharge, surprise! Let them know they’re leaving. In Grandma’s case, our family was given less than 24 hours’ notice that she needed to be out before Labor Day weekend, despite her still requiring assistance with transfers, ambulation, toileting and activities of daily living. Apparently the rehabilitation plan comes with a bonus feature: a countdown clock. What makes this particularly frustrating is that the family had contemporaneous notes documenting her actual functional status and had repeatedly raised concerns about her care. Meanwhile, facility reports used in the coverage/discharge process appeared, in our family’s view, to paint a more independent picture of her abilities than what we were actually seeing day to day. We weren’t asking Coal Creek to perform miracles. We were asking them to provide the rehabilitation and nursing care my grandmother needed after a serious injury and major surgery. Instead, critical days passed before formal PT even began. Once it did, she made progress—but not enough to safely function independently. And then, rather than focusing on what additional skilled care was reasonably necessary to get her there, the conversation became about getting her out the door. So if you’re researching facilities for yourself or a loved one, please do your homework. Ask exactly when therapy will begin. Ask how often it will happen. Ask what happens if your loved one isn’t on the therapy schedule. Ask how they determine someone is safe for discharge. And, most importantly, ask what happens when the family disagrees with that assessment. Because nobody should have to discover the answers after their loved one has already been admitted. My best advice for your recovery? Take the first step away from Coal Creek.

They took terrible care of my grandma. At first it was fine and then it just went down hill. My grandma is 93 and has gone downhill being here for over 30 days. Beware…I would never send anyone I love here!

This facility was horrible for my dad. He was left in his street clothes overnight. The food was terrible and they did not abide by his dietary restrictions. We had to bring him food that was nutritious as he was not given a whole food for days. Some of the staff were incredibly rude. They didnt have real hospital beds with rails just ones that went up and down. Building is not wrll maintained. We were not given a care meeting until he had been there for 5 days and they said they counted the care meeting as “Day1” so he just was laying around in limbo for days. We did file a few grievances before we pulled him out against their advice but I doubt anyone will do anything about them. AVOID THIS PLACE!

I would strongly encourage families to ask very specific questions about staffing, physical therapy schedules, patient monitoring, nutrition, and how care is actually delivered before placing a loved one here. Based on our family’s experience, I would not recommend this facility. Honestly, I wouldn’t even put someone I disliked here.

If there was a zero, this place would earn it. Do not let your elders be taken advantage of here. Father inlaw was grossly miss cared for and neglected. Care should not be defined by the persinalty of the human you are caring for. Get better kids!

My aunt recently stayed here for rehab after having a hip replacement. My aunt was very happy with her stay here; she received clear communication about what to expect during her stay, the progress she was making, and discharge planning to go home with the equipment she needed. My aunt also had great things to say about the food! As a nurse myself, I was very impressed with the care my aunt received here. They very clearly communicated throughout her stay, she received great therapy and nursing services, and the food was something I would actually eat. I would definitely recommend Coal Creek if you have a loved one needing care.

Watch out, you pay in advance for respite care, on a credit card…only after you are owed a refund do they inform you that “corporate policy is all refunds have to be approved by corporate, it takes 30 days and they will issue a check, not refund the card” This is a good way for them to take advantage of families when they need support the most. By 30 days, the credit card already has to be paid…then you still wait for the refund. Not to mention I left a message on Monday about the refund and was never called back. I had to call again on Friday to even get a person. I was then promised the director would call me. Have not received a call yet. I paid for 7 days for my father, only used 3, I have to chase them down for a response?? I am owed $1400 back. I checked the written form I was given for his charges, no such “policy” was printed there. Not a reflection of the care, but certainly bad policies and bad management of the business office. Might have to contest the charges to get my refund. Not a family friendly policy. 2 stars only because the care was not the issue…

Coal Creek is very clean. Staff is friendly.The Facility is very beautiful. This is a great place for your loved one to receive rehabilitation or long term care. Highly recommend 👌

Terrible no one will talk to me about what’s happening with my treatment. I need medication’s. I am way past due and can’t find no information about when I will get my proper medication.

Still here and trying to get out of this horrible place. Under staffed and poorly skilled. Non responsive in any sense of the word. Many calls for help unanswered or long waits. Constant mixups regarding meds. Blood pressure equipment facility. Oxygen machine broken. PT and OT staff very good but 15 minutes a day not adequate. Nursing staff a mixed bag. One did not even know how to clean a wound and had to ask for another nurse. Overworked staff complained to me that the issues I brought up were not their fault and they were very defensive. Very disappointing and stressful experience. Not a healing environment. I don’t care if someone called in and others had to figure it out. I don’t care if it’s a holiday as an excuse for poor care. Patients don’t care if it’s a holiday. So much else I could write but right now I’m just trying to get released. Been at it for several hours. 😖

My father was there for a week, the Aides were great. We saw only 2 nurses, 1 when we checked him in and 1 when we checked him out. The therapists were awesome and very friendly!

​I am writing this to warn any one considering this facility to care for their family. My family member stayed here for an extended period, and the level of care was not just poor and subpar, it was dangerous. We were present daily for nearly 10+ hours and witnessed a systemic failure in basic medical and operational standards. ​Wounds were constantly left untended, staff frequently lost track of what meds were administered, what oxygen level to use, what restrictions they had, and we constantly had to remind them of these things. At one point, they had hand written notes all over the room because no one knew what to do. Requests for bathroom and bathing assistance were routinely ignored. Most of the staff were inconsiderate and just flat out rude. Asking for any assistance was met with huffing, puffing and annoyed tones. You would think these staff members were serving court ordered community service with how resentful most of them acted when doing their jobs. ​Two different rooms had unsealed windows in the middle of winter, and we had to use towels to insulate them because the rooms were freezing. Our family member at several times was served a meal they didn’t even order, despite them being on a dietary restriction. This clearly poses a severe risk to others with specific dietary or medical restrictions. Of course the food is your typical low quality cafeteria slop. ​Management and clerical staff are completely inaccessible as well; scheduling an appointment or getting a response regarding records, appointments, next steps was nearly impossible. Appointments would be made without contacting us, things were told to our incoherent family member who was expected to remember to tell us, despite us constantly telling staff to call us if they need information. ​A representative from the Colorado Department of Regulatory Affairs was onsite during our stay and stated they also noted many inconsistencies. They took a formal statement from us regarding our experience. There may be some positive reviews for this facility, but I truly believe it’s because these people were not here as often as we were or weren’t aware because their family couldn’t tell them. What was already a traumatic and stressful time for our family, was amplified by this facility at the end of our family members life. I am disgusted that they paid this facility thousands of dollars for this abysmal care at the end of their life, and we will regret having brought them here forever. If you care about your loved one’s health and dignity, do not send them here. They deserve better than this level of disorganization and neglect.

This skilled nursing facility has made remarkable improvements in both care quality and customer service. The staff are attentive, compassionate, and always willing to go the extra mile for residents and their families. Communication is clear and timely, which creates a strong sense of trust and reassurance. Overall, it’s a welcoming environment where residents feel valued, respected, and well cared for.

Coal Creek Post Acute deserves more than 5 stars! The building is beautiful and well taken care of. They have the best nursing, therapy, and wound care department out there. The care my Mom received while there for almost 2 months was above and beyond what we could’ve asked for. They have doctors on site and available at all times which is phenomenal for patient care. I would highly recommend Coal Creek to anyone that wants to assure their family is well cared for.

As a health care professional, I have seen many levels of patient care over my career. In the past year, our family witnessed my brother-in-law’s horrible experiences at two skilled nursing and assisted living facilities. Then we got him into Coal Creek Post Acute–initially in the skilled nursing unit and later transitioning into assisted living. From top to bottom, the staff has been fantastic–nursing, therapies (OT and PT), case management, activities (his favorite), administration, food service, even housekeeping, maintenance and salon service–EVERYONE made him feel safe and welcomed, which brought us peace of mind since day one. We’re so grateful to have found this facility. Thank you, Coal Creek!

The building is clean and well maintained. The staff is friendly and helpful. Social services is knowledgeable and helpful getting things accomplished.

The building is beautiful. The housekeeping does an amazing job at keeping it clean. The staff truly care about their patients and it shows. If there was ever a concern the management team is responsive and will do what needs to be done to get it fixed. The therapy team does an amazing job of meeting people where they’re at and getting them back on their feet.

This place doesnt deserve the 2026 award they received. They failed my mother with lack of rehab, she should of been able to come home and be at 50% mobility amd strength, she is at 20%. Now pt/ot is gonna be longer for her to get back to where she feels confident to go to store by herself. The lack of following dietary request by the kitchen staff caused her to rely on protein shakes and food we brought her. The lack of communication by the medical staff on appointments she needed to have done, i.e ultrasound of her heart before a cardiology appointment has now put her farther behind on appointments which is affecting the caregivers schedule. Being left alone for hours, saying they will be right back for bathroom needs and they never come.back so she began doing it by herself towards the end of her stay. Please don’t use this place

No stars do not send your loved ones here. They are understaffed and overnight crew is thin.

I was repeatedly bounced between different voicemails and transferred mid-sentence while trying to explain my situation. If this is how they handle phone inquiries, I can only imagine the level of care for residents. Unacceptable!

I spent 40 days on two separate occasions at Cole Creek. I don’t have words to express the Wonderfull care and the outstanding personnel at this facility. They are caring and loving people doing a tough job. I highly recommend this facility definitely one of the better ones in Colorado.